Frequently Asked Questions for L10 Prime

Dreame Official

Welcome to the L10 Prime FAQ section! We've gathered some of the most common questions and issues you might encounter with your robot vacuum and mop. Please use this as a resource for quick solutions and troubleshooting tips.

Troubleshooting & Performance
What should I do when the base fails to pump wastewater into the waste tank or the water level in the washboard is abnormal?
The robot does not resume cleaning / Resume cleaning is not performed.
The current cleaning task is paused unexpectedly.
The robot does not continue cleaning after recharging.
The robot makes a strange noise while cleaning.
The suction power sounds weaker or the cleaning performance seems to degrade recently.
The brush is entangled.
The robot is malfunctioning.
An unpleasant odor occurs to the mop pad.

Mapping & Navigation

The house map is incomplete or some areas are missing while mapping.
The maps are lost or overlapping.
The maps are not saved/updated.
The robot cleans an area repeatedly.
The robot misses an area.
How to clean a multi-floor house?

Connectivity & Settings
The robot is offline after connecting to the network.
The robot cannot turn on.
I want to schedule a cleaning.
The robot does not clean automatically at the scheduled time.
I want to reset the system or all settings.
Place the robot to the specific area and start cleaning.

Mopping & Water Management
Do I need to put away carpets when mopping?
The mop pad is too wet, or there is too much water in the fresh tank.
Is the filter washable?

Charging & Battery
The robot cannot dock.
The robot fails to recharge.
The robot cannot charge.

Note: For detailed answers to these questions, please click on the specific question. If your issue is not listed here, please feel free to create a new post in the Support section and our community or support team will be happy to assist you.