Frequently Asked Questions for D10 Plus Gen 2

Dreame Official

Welcome to the D10 Plus Gen 2 FAQ section!
Below is a compilation of common questions and troubleshooting points to help you maximize your robot vacuum's performance.

Troubleshooting & Performance
The robot prompts foreign objects to wrap around the rolling brush.
During the operation of the robot, the current task was unexpectedly interrupted.
The robot exhibits abnormal behavior.
There is abnormal noise during the machine cleaning process.
The machine runs with loud noise during operation.
The robot does not clean thoroughly or its cleaning performance deteriorates.
What is the reason for the decrease in cleaning ability or ash leakage?
The robot mop has an unpleasant odor.
After the machine leaves the base station, it rotates in place and does not start working directly.
The wheels are contaminated with oil stains/dust and other media, causing slipping during backfilling.

Mapping & Navigation
Intermittent scanning no longer works.
The robot's mapping is incomplete or a certain area is missing from the mapping.
Robot map lost or overlapping.
The map was not saved/updated.
The robot cleaning route is chaotic.
The robot repeatedly cleans a certain area.
The robot missed scanning a certain area.
How to clean a duplex or double decker apartment?
Can the host run in low light environments?
What is the obstacle crossing ability of robots?

Connectivity & Settings
The robot goes offline after being connected to the internet.
The robot cannot be turned on.
I need to make an appointment for cleaning.
The robot does not work according to the scheduled time.
I need to reset the system or restore factory settings.
Move the robot directly to a room or area for cleaning.
Robot firmware upgrade failed.

Mopping & Water Management
The robot mop is too wet or contains too much water.
Do I need to fold up the carpet during cleaning?
What may be the reason for uneven installation of rags?
Why does the machine just start mopping the floor, but it doesn't come out of water or gets drier as it mops?
What should I do if the water tank doesn't drain or the water volume is low when mopping the floor?

Charging & Base Station
The robot cannot find the charging dock or base station.
Robot recharge always fails.
The robot cannot charge.
The robot did not continue cleaning after recharging.
What is the reason for fast power consumption during host cleaning?
What is the reason for repeated docking with the base station during recharging?
What if automatic dust collection fails?
There is dust leakage at the roller brush mouth during dust collection.

Maintenance & Features
Can the robot dust box filter be washed with water?
How to use carpet boost?

Note: For detailed answers to these questions, please click on the specific question. If your issue is not listed here, please feel free to create a new post in the Support section and our community or support team will be happy to assist you.