Laser distance censor cover is jammed error

Robot respond for everything
But not start cleaning or cannot go to dock as well and throws laser distance censor cover is jammed

Hi,

THe LDS cover is pressed and jammed, causing the robot to go backwards. You just need to move and tap the cover 3-4 times to clear up the jam. Please try that, it should resolve the problem.

Thanks

Tried the same . No luck

Subject: Docking and Mop Cleaning Issue with Dreame L10 Prime
Dear Dreame Support Team,
I am facing an issue with my Dreame L10 Prime robot vacuum.
The robot is unable to return properly to the base station on its own. It repeatedly shows "Docking Engaged" but does not complete the docking process successfully.
When I manually place the robot on the base station, the mop cleaning cycle does not start. Instead of washing the mop pads, the robot directly proceeds to the mop drying/dehydration process.
Because of this issue, the mop pads are not being cleaned at all.
I have already checked the dock area and ensured there are no obstacles, but the problem still persists.
Please help me troubleshoot this issue or advise whether the unit requires service.
Thank you.