Important Notice for Excitel ISP Users: App Connectivity & Map Saving Issues

Dear Valued Dreame Users,
We have recently received reports from some of you encountering a few issues while using the Dreame app:

1. Inability to access the device page (e.g., robot vacuum control interface failing to load).
2. Maps not saving after first mapping or manual edits.
3. Device keeps show “offline”
4. Other similar app related issues
After investigation, we have identified that these problems are exclusively affecting users subscribed to the Excitel internet connection.
Hence there’s high possibility that Excitel network has prevented stable data sync between your device, the app, and our servers.


To resolve this, please contact Excitel’s customer support directly with the following details:
- Mention that you’re a Dreame app user facing constant data loss and network instability.
- Request them to check for network routing or firewall restrictions affecting communication with Dreame’s cloud servers (domains:  sg.iot.dreame.tech).   
- Ask if they can whitelist Dreame’s service endpoints to ensure unblocked data transmission.

Our Commitment
For now, reaching out to their support is the fastest way to restore full app functionality. If you need further assistance after contacting Excitel, our Dreame support team is here to help—simply reach out our official channel as below:
Email: support.in@dreame.tech
Whatsapp: +91 90631 43560
Toll Free Customer Care: 1800-309-3942

Thank you for your patience and understanding. We apologize for any inconvenience caused and appreciate your trust in Dreame.


Best regards,

Dreame India

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