NS809164

[D10 Plus Gen 2] Roller brush got cut by hair

I purchased the robot vacuum about a month ago, and the roller brush has already been damaged. It appears that hair got tangled around the roller, causing the brush to get cut.

I did not expect this to happen with normal household use after just one month. Could you please look into this issue and let me know if the roller brush can be replaced under warranty or if there is a suitable resolution?

Thank you.

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