L10s Pro Ultra: Leaking From Day One and Customer Service Ignores Me

Do NOT buy this product.
The detergent container on my L10s Pro Ultra has been leaking since the very first day. This is not wear and tear or misuse. It was defective out of the box.
I emailed customer service to report the problem and got no response at all. No reply, no acknowledgment, nothing. Paying customers should not have to deal with a faulty product AND a support team that pretends we don't exist.
To the company: you need to know what is happening. A brand-new, premium-priced robot vacuum should not leak on day one, and ignoring customers who report it is unacceptable. Respond to my email, tell me how you plan to fix this, and take responsibility for the quality of what you are selling.
Until this is resolved, I cannot recommend this product to anyone.